MoonLaunch Support

Need help? Contact our support team:

Email: support@moonlaunchapp.com
Response time: within 24–48 hours

If you are experiencing issues with your account, deposits, or transactions, please include your registered email and a description of the issue when contacting support.

About MoonLaunch

MoonLaunch is a self-custody wallet that allows users to discover and interact with tokens on the BNB blockchain. MoonLaunch does not hold user funds and does not act as an exchange or financial intermediary.

Some features described on this page, including fiat deposits, referrals, and token creation, may not be available in the initial release and will be introduced in future updates.

FAQ

How do I find or add a token?

Searching by Contract Address

To view a cryptocurrency token, paste its contract address into the search bar at the top of the home page. Tokens can only be searched if they pass our automated security checks. MoonLaunch does not recommend interacting with these tokens as they may be fraudulent, extraordinarily volatile, or unsafe.

Please note: Any token you interact with on MoonLaunch is at your own risk. Learn more here: https://moonlaunchapp.com/terms-of-use.

Searching by Name or Ticker

To search for a cryptocurrency token by name or ticker, it must be verified on the MoonLaunch platform to ensure user safety.

To submit a token for verification, please fill out our public intake form here: https://moonlaunchapp.com/verification. Submissions are reviewed within one week and verified if they are a good fit. If a token is verified and its volume or market cap falls substantially below the requirements or other fraud or abuse is suspected, it may lose its verification status.

Full-time MoonLaunch employees are not allowed to trade tokens. Only tokens submitted through the public intake form are eligible to be verified.

Please note: submitting the form does not guarantee verification, and the MoonLaunch team reserves the right to deny any submission for abuse without notice.

How do fees work?

Creating a coin on MoonLaunch is free.
Creators only provide initial liquidity for their own token (minimum 0.025 BNB), which goes directly into their project’s liquidity pool — not to MoonLaunch.

For tokens created on MoonLaunch, trades include a 6% ecosystem fee on buys, which funds:

Platform operations
Launch liquidity
Creator rewards
Trader rewards
Referral rewards

Rewards are paid daily and only when real activity occurs.
Creators earn when their token is being traded, and users earn when they trade or when their referrals trade.

Trading external PancakeSwap tokens through MoonLaunch includes a lower platform fee.

Learn more about fees (these words are a link)

How do I get the free referral bonus?

By participating in the Referral Bonus Program, you agree to the following Terms at https://moonlaunchapp.com/referral-bonus. No purchase is necessary.

Am I eligible?

If you do not see a banner titled “Referral bonus” on the home page, you are not eligible for the program, or there are currently no supplies available. Exact details can be found in our Terms.

To be eligible, you must:

Install MoonLaunch on an iOS device.
Sign up with a referral link while supplies last.
Be located in one of the following regions: the United States or Singapore.
Turn off your VPN/VPS, and do not use a temporary or fake email.
Deposit using a fiat method: Apple Pay, debit card, bank transfer, Venmo, or PayPal.

How do I get the bonus?

I was referred

Check the top of the home page for a banner titled “Referral bonus.”
Click the banner to open the deposit page. If the deposit page does not open, your account is not eligible for the bonus.
Deposit successfully with a non-crypto payment method.
Click the pink claim button on the home page to claim your free meme coins.

I referred someone

Send your friend in a supported region your unique referral link.
Ensure your friend signs up on an iOS device through your link; if they do not use your link, you are both ineligible for the bonus.
Wait until your friend successfully deposits using a non-crypto payment method.
Click the pink claim button on the home page to claim your free memecoins.

Why can’t I see the bonus button?

Your account is not eligible for the program. Common reasons why include:

You are on an unsupported device: The program is only available on iOS.
Your email was flagged as temporary or spam: If our systems flag your email as a fake, temporary, spam, or alias email, you will not be able to participate in the program. This is for security reasons to prevent abuse.
You are in an unsupported region: You must currently be in the United States or Singapore.
You didn’t deposit using a non-crypto payment method: You must successfully deposit using Apple Pay, debit card, bank transfer, Venmo, or PayPal.
You have missed the bonus window: The bonus program has a limited supply. Once the supply runs out, the program is over.
You have a VPN turned on or have already claimed from your IP: You can’t make a claim while using a VPN/VPS and only one claim can be made per IP.

Why can’t I deposit?

You can deposit on MoonLaunch using a variety of payment methods. While transactions are normally quick, in rare cases there may be delays or issues verifying your identity or processing a payment.

Please note: All fiat payments are processed by our licensed partner, MoonPay, Inc. (NMLS ID: 2071245). MoonLaunch is a self-custody wallet app, not an exchange, and never directly handles custody of user funds.

Why isn’t my crypto deposit showing up?

If you deposited cryptocurrency by sending it to your MoonLaunch wallet, it will instantly show up in the app when the transaction is finalized. If it doesn’t, a few things might have happened:

1. You sent an unsupported cryptocurrency: MoonLaunch only shows certain cryptocurrencies in your wallet that pass our fraud and security screening. If they aren’t showing in the app, your funds are still safe, and you can directly access them by exporting your secret phrase in Settings > Export Keys > Secret phrase and importing it into another wallet app.

You are using an unsupported blockchain network: MoonLaunch currently only supports deposits on the Binance blockchain.
3. Our servers are experiencing delays: In extremely rare cases, our servers may experience delays in receiving data from the blockchain about your deposit. If you do not see your funds in the app within 15 minutes of the transaction finalizing, please contact our support team.

Why does it say my phone number is already in use?

If you get an error saying “this phone number is already in use” while trying to deposit, it means you previously signed up for a MoonPay account with a different email using that phone number.

How to fix it: Go to MoonLaunch Settings > Profile, update your MoonLaunch email to the one you previously used to sign up with on MoonPay.com, delete and reinstall the app (to clear our cache), and deposit normally. If you cannot remember what email you previously used with MoonPay, please reach out to their support team at https://support.moonpay.com.

Why can’t I upload my ID?

If you are having trouble uploading your photo ID when depositing with MoonPay, especially on older Android devices, please go directly to https://buy.moonpay.com/identity_check to complete the identity check and then go back to into the app to finish depositing.

Why is my fiat deposit taking so long?

MoonPay’s compliance team may disable your MoonPay account if certain fraud and security policies are flagged from your account. If you believe this is an error, please reach out to their support team at https://support.moonpay.com. The MoonLaunch team cannot un-disable your MoonPay account for you; only the MoonPay compliance team can.

Please note: this does not affect your MoonLaunch account; you will still be able to buy, sell, receive, and send crypto as usual.

While most fiat payments process within a few minutes, in rare cases, they may take longer for a few reasons:

1. Your bank isn’t approving the transaction: Please call your bank and make sure they aren’t blocking MoonPay transactions.
2. MoonPay’s compliance team is reviewing the transaction: In rare cases, transactions may be flagged and require manual approval by the MoonPay compliance team. You will receive email updates and reach out to https://support.moonpay.com if you have any questions.

MoonPay sent you a new quote: Sometimes, MoonPay may send you a new buy or sell quote that you will need to approve. You will receive an email about this and need to approve it manually.

How are my funds stored?

MoonLaunch is a self-custody blockchain wallet app. You can create an account by signing up with an email and passkey (using Touch ID, Face ID, or a passcode).

When you create an account, MoonLaunch creates an embedded wallet on the Binance blockchain for your account using our Multi-Party Computation infrastructure partner, Turnkey.com. Because the wallets are self-custodial, only you can authorize a transaction with your passkey. To learn more about this architecture, please visit https://docs.turnkey.com.

Please note: The MoonLaunch team cannot assist with recovering funds if you lose access to your account email. MoonLaunch cannot access your funds and can never freeze, transfer, or recover them on your behalf.

Is MoonLaunch an exchange?

No. MoonLaunch is not an exchange and never directly controls the custody of your funds. Our globally regulated partner, MoonPay, Inc., handles the custody of funds during a fiat deposit or withdrawal.

Can I export keys to my wallet?

Yes. Go to Settings > Export Keys > Secret phrase to export your wallets directly.

Please note: The MoonLaunch team will never ask you for your secret phrase. Never share your secret phrase with anyone; it allows direct access to your funds.

Why can’t I create an account?

Occasionally, you may get an error when trying to register for a new account on MoonLaunch that says “An error occurred in the cloud.” This may happen for a few reasons:

Your email was flagged as temporary or spam: If our systems flag your email as a fake, temporary, spam, or alias email, you will not be able to use it on our platform. This is for security reasons to prevent abuse. Using the “Hide my email” feature on iOS counts as a temporary email and is not allowed.
You are in an unsupported region: If you open the app in a region MoonLaunch does not officially support on the App Store or Google Play, you will not be able to register or sign in.
You need to enable biometrics: Make sure your device OS is updated to the most recent version and that you have biometrics, including Touch ID or Face ID, enabled in your device settings. MoonLaunch requires biometrics to sign you in securely: we never store or directly access your biometric data.
You need to reinstall the app: If you are signing in to an existing account and stuck getting the error “Please enable Touch ID or Face ID” even though you have those enabled, please delete the app and reinstall to try again.

How do I delete my account?

To delete your account in the app, go to Settings > Legal & Privacy > Delete account and follow the steps provided.

Deleting your account cannot be undone. Our support team will be unable to help you get back your account after it has been deleted.

Why do I need to withdraw my balances first?

If you currently have funds in the app, you’ll first need to send all your holdings to another wallet or sell and withdraw them. This is to prevent funds from being lost during account deletion.

How do I link to a token on MoonLaunch?

MoonLaunch allows users to deep link tokens directly from websites or social media so that others can easily click and trade tokens directly on MoonLaunch.

Please note: Tokens do not need to be verified to create deep links. Any token on the Binance blockchain that passes automated security checks using Blockaid can be traded on MoonLaunch.

Search the token using its contract address
Copy the contract address of the token and paste it into the search bar on MoonLaunch. Then click the token to open its details page.

Please note: If you paste the token’s contract address and see no results, that means your token is on an unsupported blockchain or it was automatically flagged as a scam.
Click the share icon to extract the link
Click the share icon and share via text message or email to extract the token’s unique link. This link can be shared on social media.
Please note: Clicking “copy” will only copy the token’s price chart image. You need to share via text messages or another app to see the full link that you can copy.
Add the link to your website or socials
You can add the link to your Twitter, Instagram, or TikTok bio or posts. You can also embed the link directly on your website.
When someone clicks your link, it will automatically open if they already have MoonLaunch installed on their device. If not, they will be taken to our website, which prompts them to download MoonLaunch. After they install the app and open it, they will be automatically redirected to the token’s page.

I. What is slippage?

Slippage refers to the difference between the expected price of a trade when an order is placed and the actual price at which it is executed, caused by market fluctuations during transaction processing.

Slippage tolerance is the percentage difference you’re willing to accept between these prices, especially in volatile cryptocurrency markets.

MoonLaunch’s Role

MoonLaunch is not an exchange—it’s a self-custody blockchain wallet that lets you interact with decentralized exchanges (DEXs) on the blockchain through Jupiter Aggregator, a smart contract that routes through several DEXs for better pricing. Instead of using traditional order books, these platforms rely on automated market makers (AMMs) and liquidity pools to process trades.

For a better understanding of decentralized exchanges and automated market makers, check out this article.

Example

By default, MoonLaunch applies a dynamic slippage tolerance of up to 5% to accommodate market volatility. For example, if you’re purchasing $100 worth of a token, you may receive tokens valued between $95 and $105, depending on market conditions at the time of execution.

Adjusting Slippage

You can modify the slippage tolerance from 0.5% to 20% by clicking the filter button at the top left of the buy/sell modal.

Common Trading Challenges Related to Slippage 1. Selling Large Token Amounts When selling large volumes of tokens, significant price changes can occur due to the transaction’s impact on the liquidity pool, resulting in less favorable execution prices. Increasing slippage tolerance allows these transactions to proceed despite price differences. 2. Difficulty with Low-Liquidity Tokens If you encounter issues selling a token despite adjusting slippage tolerance, the problem might be due to insufficient liquidity. It’s recommended to verify the legitimacy and liquidity of tokens before purchasing them.

Please note: Change these settings at your own risk; you are responsible for your transactions.

Slippage vs. Price Impact

Price Impact refers to how your trade affects the market price, particularly for large orders relative to the token’s liquidity. Placing a significant order can consume much of the available liquidity, pushing the price up or down, which might result in you paying more or receiving less than the price displayed when you place your order.

Example of Price Impact

Placing a large buy order in a low-liquidity market can increase the token’s price as you compete for a limited supply. Similarly, a large sell order can decrease the price due to increased supply.

Reducing Price Impact

To minimize price impact on a large position, people often split their trade into smaller transactions. This can help distribute the effect over time or across different price points, reducing market movement caused by your order.

Summary:

Slippage affects all traders but is more noticeable in volatile markets or with low-liquidity tokens.
Price Impact usually only affects very large trades relative to market liquidity.
High slippage tolerance increases the likelihood of execution but may result in a worse price.
Low slippage tolerance can cause failed transactions.
During periods of high volatility, you may need to increase your slippage tolerance to ensure your transaction is processed successfully.

What are DEXs and AMMs?

What is a Decentralized Exchange (DEX)?

A decentralized exchange (DEX) is a platform that allows users to trade cryptocurrencies directly with one another without relying on a central authority. Instead of a company managing transactions, trades happen through smart contracts on the blockchain, making the process automated and trustless.

How DEXs Work

Traditional exchanges often use order books, where buyers and sellers place bids and wait for a match. In contrast, DEXs rely on liquidity pools—pools of tokens supplied by users—to enable instant trades.

Here’s how it works:

Users deposit tokens into a liquidity pool, making them available for trading.
When a trade is executed, tokens are swapped directly with the pool instead of another trader.
Prices adjust automatically based on supply and demand in the pool.

This system allows trades to be executed at any time, provided there is liquidity in the pool.

What is an Automated Market Maker (AMM)?

An Automated Market Maker (AMM) is the system that powers most decentralized exchanges. Instead of matching buyers and sellers, AMMs use mathematical formulas to determine token prices based on the ratio of assets in the liquidity pool.

With an AMM, trades do not require a counterparty to be present at the same time. Prices fluctuate based on liquidity levels and the size of a trade.

MoonLaunch is Not an Exchange

MoonLaunch is a self-custody blockchain wallet and launch platform built on the BNB blockchain. MoonLaunch allows users to create, trade, and discover tokens by interacting directly with on-chain smart contracts.

Tokens created in the MoonLaunch app initially trade through a non-custodial, smart-contract-based automated market maker (AMM) deployed by MoonLaunch. This AMM provides on-chain pricing and liquidity without MoonLaunch holding user funds or acting as a counterparty.

Once a MoonLaunch token reaches the required liquidity threshold, it automatically migrates to PancakeSwap, where trading continues directly through PancakeSwap’s smart contracts.

Tokens that were not created on MoonLaunch are traded by users directly on PancakeSwap. In these cases, MoonLaunch functions solely as a self-custody wallet interface that submits user-signed transactions to PancakeSwap’s smart contracts on the Binance blockchain.

MoonLaunch never takes custody of user assets and does not act as an exchange or counterparty in any trade.

AMMs vs. Other Exchange Models

Some exchanges, both centralized and decentralized, use order books, where trades are executed when a buyer and seller agree on a price. This system depends on active market participation.

AMMs operate differently by using liquidity pools, where trades interact with a pool of assets instead of a direct counterparty. Prices adjust algorithmically based on supply and demand within the pool.

Larger trades may influence prices more significantly, depending on the liquidity available.

Content on this page is for information purposes only and does not constitute a recommendation by MoonLaunch to buy, sell, swap, or hold any product referenced in the content.

How can I tell if a token is verified?

MoonLaunch categorizes tokens as verified or unverified. Here’s how you can tell the difference:

Unverified Tokens

Orange warning label – Unverified tokens display a clear orange warning at the bottom of their coin page. See below.
Searchable by name, ticker, or contract address – You can find unverified tokens by searching their name, ticker, or contract address.
Automatically indexed – High-volume tokens may be automatically indexed and appear in the Trending, Top Gainers, Top Market Caps, and New categories without being verified.

Verified Tokens

No warning label – Verified tokens do not display an orange warning.
Searchable by name, ticker, or contract address – You can find verified tokens by searching their name, ticker, or contract address.

Please note: Verified tokens are not endorsed by MoonLaunch. Only interact with tokens you trust. Meme coins have no intrinsic value and are not investments or assets; their prices may be extremely volatile.

What is an “Official” coin?

The “Official” badge (indicated by a orange square with a checkmark inside it) shows that a coin has a known association with a notable person, brand, or company.

For example, BNB is associated with Binance, and CAKE is associated with PancakeSwap.

Please note: The orange square with a checkmark inside it shows a coin’s connection to a notable person, brand, or company. It does not indicate MoonLaunch’s verification or endorsement.

How is “Official” status determined

A coin receives the “Official” badge when there is clear public evidence of its association with a notable entity, brand, or individual. This may include:

Official announcements from the brand, entity, or public figure
Verifiable connections to established brands or companies
Documented relationships between the coin and the associated entity

What the “Official” badge is NOT

It’s important to understand what this badge does not represent:

It is not a verification of the coin’s quality or potential
It is not an endorsement by MoonLaunch
It does not guarantee the coin’s performance, security, team, etc.

Content on this page is for information purposes only and does not constitute a recommendation by MoonLaunch to buy, sell, swap, or hold any product referenced in the content. MoonLaunch reserves the right to periodically make any changes, modifications, or amendments to this page, in its sole discretion, by posting or making available to you an updated version of this page. The updated page will be effective immediately, and your continued use of MoonLaunch will constitute your acknowledgment and acceptance of the updated contents of this page. If you do not understand or agree with MoonLaunch’s terms or any updated content on this page, you must immediately stop using MoonLaunch.

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